JokaBet Privacy Policy

At JokaBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This JokaBet Casino privacy policy explains what information we collect when you use our website, mobile platform or the JokaBet app, how we use it, and what rights you have over your data. By creating an account or using JokaBet login credentials to access our services, you agree to the practices described below.

JokaBet is operated by Porkoverdera SRL, a company registered in Costa Rica and licensed under Costa Rican regulations. We provide our services internationally, though access from certain restricted jurisdictions is not permitted. This policy applies to all visitors, registered players, and users of our sportsbook and casino products.

Information We Collect

We collect several categories of information to operate JokaBet Casino safely and to comply with our legal and regulatory obligations. When you register for JokaBet, we ask you to provide accurate personal details, and we may verify this information at any stage of your relationship with us, particularly before processing a withdrawal.

• We collect registration data such as your full name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, including government-issued ID, proof of address, and payment method confirmation, as part of our know-your-customer procedures.
• We record financial transaction details, including deposits, withdrawal requests, wagering activity, and the currencies you use.
• We gather technical data such as your IP address, device type, browser information, and login timestamps whenever you use JokaBet login to access your account.
• We collect gameplay data, including the games you play, your betting patterns, session duration, and bonus usage, such as JokaBet bonus code or promo code redemptions.
• We may collect communication records when you contact our support team via LiveChat, email, or the Help Center.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating JokaBet Casino. Our primary uses include the following:

• We use your data to create and manage your account, verify your identity, and process JokaBet withdrawal requests securely.
• We use your information to prevent fraud, money laundering, and underage gambling, and to comply with applicable regulatory requirements.
• We use your contact details to send account notifications, transaction confirmations, and information about promotions, including welcome bonuses and loyalty rewards.
• We analyze gameplay and transaction data to improve our services, personalize your experience, and detect unusual account activity.
• We may use your data to respond to inquiries you submit, including questions related to JokaBet reviews, bonus terms, or JokaBet withdrawal time.
• We use aggregated, non-identifiable data for internal reporting and to refine our game offering and promotional strategy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, and analyze how visitors interact with JokaBet Casino. Cookies also help us keep you logged in between sessions and support the functionality of the JokaBet app. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our platform. For further details, please refer to our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment providers and financial institutions to process deposits and withdrawals through methods such as Visa, Mastercard, bank transfer, and cryptocurrencies.
• We share information with identity verification and fraud prevention partners to confirm your eligibility to play at JokaBet Casino.
• We may disclose data to regulators, law enforcement agencies, or courts where required by law or to protect our legal rights.
• We share limited data with service providers who support our IT infrastructure, marketing, and customer support operations, under strict confidentiality obligations.
• We may transfer your data in connection with a corporate transaction, such as a merger or acquisition involving Porkoverdera SRL.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technology to secure sensitive data transmitted through our website and JokaBet app, and we restrict internal access to personal data on a need-to-know basis. While we take reasonable precautions, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Financial and identity verification records are typically retained for several years following account closure, as required by anti-money laundering regulations applicable to our license.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. We aim to honor these rights wherever legally applicable.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data in your JokaBet account.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to certain uses of your data, including direct marketing communications.
• You can withdraw consent at any time where processing is based on consent, such as marketing emails about JokaBet bonus offers.

To exercise any of these rights, please contact us using the details provided below.

Eligibility and Age Restrictions

Our services are intended only for individuals who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we reserve the right to close accounts and forfeit funds if we discover a player has misrepresented their age or eligibility.

Restricted Territories

We do not accept players or process payments from a number of jurisdictions, including the United States, Spain, France and its overseas territories, the Netherlands, Germany, and several other countries listed in our Terms and Conditions. If you attempt to register from a restricted location, we reserve the right to suspend your account and decline further processing of your data for service purposes.

International Data Transfers

As we operate internationally, your personal data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our licensing entity is based. We take appropriate steps to ensure that any such transfers are conducted with adequate safeguards in place.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of JokaBet Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, wish to exercise your data protection rights, or need assistance with your account, please contact our support team at support@jokabet.com or through our LiveChat and Help Center, available 24/7 in English and Spanish.